Refund policy

At NothingExtra, we stand by the quality of our products and are committed to providing a clear, fair, and transparent returns process in line with UK consumer law.

Because we sell food and supplement products, certain restrictions apply for hygiene and safety reasons.

✅ Returns Eligibility

You may request a return within 30 days of receiving your order, provided that all of the following conditions are met:

  • The item is unused

  • The item is unopened

  • The item remains in its original, sealed packaging

  • The return request is made within the stated timeframe

Once approved, returns must be sent back promptly in accordance with the instructions provided by our support team.

❌ Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or offer refunds for:

  • Opened or unsealed supplements

  • Used products

  • Products damaged due to misuse

  • Change-of-mind returns after opening

These exclusions are in line with UK regulations for consumable and hygiene-sensitive goods.

🚚 Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos showing the issue

Where a fault is confirmed, we will offer a replacement or full refund, including any applicable shipping costs.

💸 Refunds

Once a return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 5–10 working days

  • Bank or payment provider processing times may vary

Original shipping costs are non-refundable unless the item is faulty or incorrect, in accordance with UK consumer law.

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked service, as we cannot be responsible for lost return parcels

📩 How to Request a Return

To request a return, please contact us at:

📧 support@nothingextra.store

Please include your order number and reason for return. Our support team will guide you through the next steps.

⚖️ Your Consumer Rights

This policy does not affect your statutory rights under UK consumer law.

🤍 Our Promise

If something isn’t right, we’ll always aim to be fair and reasonable. Our goal is to deliver simple, high-quality supplements — with nothing unnecessary, including hassle.