Shipping policy

NothingExtra Shipping Policy

At NothingExtra, we aim to process and deliver orders as efficiently and transparently as possible, wherever you are ordering from.

📦 Order Processing

Orders are processed within 1–2 working days
Orders placed on weekends or UK public holidays will be processed on the next working day
Once your order has been dispatched, you will receive a confirmation email with tracking details where available

🚚 Shipping Locations

We currently ship to the United Kingdom and selected international destinations.

Available shipping countries and delivery options are displayed automatically at checkout based on your location. If a country is not available, it will not appear as a shipping option at checkout.

⏱️ Estimated Delivery Times

Delivery times are estimates and may vary depending on destination, courier, and external factors.

United Kingdom: 3–5 working days
Europe: 3–12 working days
International destinations: 4–18 working days

Delivery times may be extended during peak periods, promotions, public holidays, customs processing, or courier delays.

💸 Shipping Costs

Shipping costs are calculated and clearly shown at checkout before payment
Prices vary by destination and shipping method
Any free shipping offers or thresholds are clearly displayed on the website where applicable

We do not add hidden shipping or handling fees after checkout.

🌍 Customs, Duties & Taxes (International Orders)

For international deliveries:

Customs duties, import taxes, or handling fees may apply depending on your country
These charges are set by local authorities and are the responsibility of the customer
NothingExtra is not responsible for delays caused by customs clearance processes

📍 Incorrect Address Details

Please ensure your delivery address is entered correctly at checkout.

We are not responsible for delays or non-delivery caused by incorrect or incomplete address information
Orders returned due to address errors may require an additional shipping fee before re-dispatch

📦 Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at:

📧 support@nothingextra.store

Include your order number and any tracking details provided. We will work with the courier to resolve the issue as quickly as possible.

🔍 Tracking Information

Tracking details are provided where available once your order has been dispatched
Please allow up to 24 hours after dispatch for tracking updates to appear

⚠️ Responsibility After Dispatch

Once an order has been handed to the courier:

Delivery is managed by the courier service
Delays caused by couriers, customs authorities, weather conditions, or other external factors may occur

This does not affect your statutory rights under UK consumer law or applicable international consumer protections.

📩 Contact Us

If you have any questions about shipping or delivery, please contact us: